Privacy policy

Overview

PassQue (“PassQue”, “we”, “us”) operates the PassQue Patient app, which lets you book appointments at participating dispensaries and hospitals in Sri Lanka and follow your queue position live. This policy explains what information we collect through the app, how we use it, and the choices you have.

By creating an account or using the app, you agree to the collection and use of information as described here.

Information we collect

We collect only what the booking and queue-tracking flow needs:

• Your mobile number, used to sign in and verified with a one-time six-digit code. We don't use passwords.
• Patient details for each booking - name, gender and age for the person the appointment is for, which may be you or someone you're booking on behalf of.
• Booking activity - the specialty, doctor, hospital and date you search for and book, and your queue token and credit balance.
• District or location you select when filtering search results. This is a picker you choose from - PassQue does not request or use GPS location.
• Payment confirmation from PayHere when you buy booking credits. PassQue does not receive or store your card number, expiry date or CVV - PayHere handles that directly.
• Basic device and app diagnostics (crash logs, app version) to keep the app working reliably.

How we use your information

• To create and verify your account, and confirm your bookings.
• To issue and update your queue token, and show you how the queue is moving.
• To share the booking details a dispensary needs to serve you - patient name, appointment time and queue token.
• To process credit purchases through PayHere.
• To respond to support requests and fix problems you report.
• To keep the service secure and prevent fraudulent bookings or payments.

Who we share it with

We share the minimum needed for a booking to work, and nothing more:

• The dispensary or hospital you book with, so they can add you to the session and call your token.
• PayHere, our payment processor, to complete credit purchases. Read PayHere's own privacy policy at payhere.lk.
• Law enforcement or regulators, only where required by Sri Lankan law.

We do not sell your information to anyone, for any reason.

Data security

Booking and account data is encrypted in transit and access to it is restricted to the systems that need it to operate the service. No method of transmission or storage is perfectly secure, so we can't guarantee absolute security, but we work to protect your information against unauthorised access, disclosure or loss.

How long we keep it

We retain your account, booking history and credit balance for as long as your account is active, so your appointment history and unused credits stay available to you. You can ask us to delete your account and associated personal data at any time, subject to records we're required to keep for accounting or legal reasons.

Your rights

You can ask us to:

• Send you a copy of the personal data we hold about you.
• Correct information that's inaccurate or out of date.
• Delete your account and personal data, where we're not required to retain it.

To make a request, contact us using the details below - see Contact us.

Children's privacy

PassQue is not directed at children, and account holders must be old enough to hold a mobile number and make a booking in their own right. A booking can be made on behalf of a child by a parent or guardian's account.

Changes to this policy

We may update this policy as the app changes. If we make a material change, we'll update the date at the top of this page and, where appropriate, notify you in the app.

Contact us

Questions about this policy or your data can be sent to support@passque.lk.